All items that are made-to-order are considered custom and may be personalized to your preference. Please allow for adequate time for me to purchase the supplies, have them delivered and the intricate construction of your item. Shipping times are listed on individual items. If you would like something different than what is pictured, send me a message and I am happy to make something unique for you. There are no exchanges, refunds or returns for made to order or custom items.

As in the nature of handmade items, each one is unique and may be slightly different. I have given an estimate of sizing in each item's description. If you would like your item to be smaller or larger, please message me prior to purchase.

For cotton and acrylic items, please hand wash with cold water and mild detergent, reshape, then lay flat to dry.

For burlap items, spot clean only. Do not iron over monograms.

Monitors display colors differently. If you would like a physical sample, please send me a private message prior to purchase and I will be happy to send you one in the mail at no charge. Please note that colors may vary based on dye lot from time to time as part of the fabric and fiber manufacturer's process.

Available by request.

I offer to apply a nonslip spray to the rugs. This treatment should last through a few washes, but will need to be reapplied. It is not a slip-proof treatment, but will help it to stay in place. Please secure rugs using the safety method of your preference such as nonslip rug pads, sprays, or whichever method you find most secure and safe.

For 56 inch rugs and smaller, I ship using the first class method with the United States Postal Service. This may take 6 or more weeks to arrive once shipped. For 66 inches rugs and above, I use priority international shipping and the estimated delivery time is 10 or more days from the ship date. Please note that these times do not include production time (which is listed on individual items) and may be delayed due to customs. I am not responsible for delays in international shipping.

If you would like faster, more expedited shipping, you may request it at an additional charge prior to purchase.

There are no refunds, exchanges, or returns for made to order, custom items.

If you would like signature confirmation, insurance, faster shipping or other shipping features to be added to your order, please send me a message prior to purchase

Available by request with additional fees prior to purchase . Message me for more information about a rush order.